Terms and conditions of sale
ARTICLE 1: DESIGNATION OF THE SELLER
Sales offered on the website www.alma-dubai.com and the associated application are handled by Alma Spring Fashion Designing (hereinafter Alma Dubai), a company registered under license number 1283222.
The head office is located at 1 Jumeirah, Dubai, United Arab Emirates.
The company can be contacted at any time by e-mail or telephone:
ARTICLE 2: SCOPE OF THE GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (“GTCS”) apply, without restriction or reservation, to all sales of Products made by Alma Dubai (“the Seller”) to consumers and non-professional buyers (“the Customers or the Customer”) (also referred to individually as “a Party” and collectively as “the Parties”) wishing to purchase the products offered for sale by the Seller (“the Products”) on the www.alma-dubai.com website.
In particular, they specify the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels.
These terms and conditions are systematically communicated to all customers prior to placing an order.
They can be accessed at any time on the website www.alma-dubai.com and will prevail, if necessary, over any other version or any other contradictory document.
The Customer declares that he has read and accepted these General Terms and Conditions of Sale before placing his order. Validation of the order by the Customer implies unreserved acceptance of these General Terms and Conditions of Sale.
As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is that in force on the website on the date the order is placed.
Modifications to these General Terms and Conditions of Sale apply to users of the www.alma-dubai.com website from the date they are posted online, and cannot be applied to transactions concluded previously.
ARTICLE 3: PRODUCTS OFFERED FOR SALE
Products offered for sale on the website www.alma-dubai.com are:
– abayas
– traditional dresses
– kimonos
– kaftans
The main characteristics of the Products, including specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website www.alma-dubai.com in the product data sheets and the Seller’s catalog.
The customer must read them before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
The photographs and graphics presented on the www.alma-dubai.com website are not contractual and do not engage the responsibility of the Seller.
The Customer must refer to the description of each Product to find out about its properties, essential features and delivery times, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract.
Contractual information is presented in French or English and is confirmed at the latest at the time of validation of the order by the Customer.
Product offers are subject to availability, as specified when the order is placed.
The Products presented on the website are offered for sale in the United Arab Emirates.
In the event of an order to a country other than the United Arab Emirates, the Customer is the importer of the Product(s) concerned.
Customs duties or other local taxes or import duties or state taxes may be payable. These are the sole responsibility of the customer. (If the sale concerns certain territories).
ARTICLE 4: ORDERS
4-1. Passation de la commande
- Add desired product(s) to cart
- Ajouter au panier le ou les produits désirés
- Add a coupon code if necessary
- Confirm order
- Enter billing and delivery information
- Choose your payment option and enter your bank details, if applicable
- Accept the terms and conditions
The customer has the opportunity to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is the customer’s responsibility to check the accuracy of the order and to immediately report or rectify any errors.
The registration of an order on the www.alma-dubai.com website is completed when the customer accepts the present General Sales Conditions by ticking the appropriate box and validates the order. This validation implies acceptance of the entirety of these General Terms and Conditions of Sale, as well as the general terms and conditions of use of the website www.alma-dubai.com.
The sale is final only after the Vendor has sent the Customer confirmation of acceptance of the order by e-mail, which must be sent without delay, and after the Vendor has received payment in full.
The information provided by the Customer when placing an order is binding. Thus, the Vendor cannot be held responsible in the event of an error in placing the order, preventing or delaying delivery.
The Customer declares that he/she has full legal capacity to enter into the present Terms and Conditions.
Any order placed, validated by the Customer and confirmed by the Vendor, under the conditions and according to the methods described above, on the website constitutes the formation of a contract concluded remotely between the Customer and the Vendor.
In the absence of proof to the contrary, the data recorded in the Vendor’s computer system constitutes proof of all transactions concluded with the Customer.
The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The customer can follow the progress of his order on the website.
The Seller does not sell the Products on the website to professionals, but only to consumers or non-professionals, for their personal needs.
4-2. Modification de la commande
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.
ARTICLE 5: PRICES
The Products are supplied at the current prices shown on the website when the order is registered by the Vendor. Prices are expressed in United Arab Emirates Dirham (AED).
Prices take into account any discounts granted by the Seller on the website.
These prices are firm and non-revisable during their period of validity, as indicated on the website. The Vendor reserves the right, outside this period of validity, to modify prices at any time. They do not include processing, shipping, transport and delivery charges, which are invoiced in addition, under the conditions indicated on the website. www.alma-dubai.com and calculated before the order is placed.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional costs of processing, shipping, transport and delivery, as calculated prior to validation of the order by the Customer, are entirely at the Customer’s expense.
The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice is issued by the Vendor and given to the Customer upon delivery of the Products ordered.
ARTICLE 6: TERMS OF PAYMENT
The Customer expressly acknowledges that any order placed on the Site is an order subject to payment, which requires the payment of a price in exchange for the supply of the Product ordered.
The Customer is hereby informed that the Product cannot be made available until the Seller has received full payment of the sums due by the Customer.
Orders can be paid for using the following payment methods:
● Payment by credit card on the Stripe platform. Bank details communicated at the time of payment are protected by an SSL (Secure Socket Layer) encryption process. These details are therefore not accessible to third parties.
The Customer’s order is recorded and validated as soon as the bank accepts payment.
The Customer’s account will be debited for the corresponding amount only when (i) the details of the bank card used have been verified and (ii) the debit has been accepted by the bank that issued the bank card.
Failure to debit the sums due will result in the immediate nullity of the sale.
In particular, the credit card may be refused if it has expired, if it has reached the maximum spending amount to which the Customer is entitled, or if the data entered is incorrect.
Where applicable, the order validated by the Customer will not be considered effective until the secure bank payment center has given its approval of the transaction.
● Payment by bank transfer. The Customer may pay for his order by bank transfer. When the order is placed, the Vendor will provide the details of the account to which the transfer is to be made, as well as the order reference to be indicated in the transfer order. Orders are processed within 2 days of receipt of the bank transfer.
Where applicable, the order validated by the Customer will not be considered effective until the secure bank payment center has given its approval of the transaction.
As part of the control procedures, the Vendor may have to ask the Customer for any documents required to finalize the order. These documents will not be used for any other purpose.
Late payment will also result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Vendor may be entitled to take against the Customer in this respect.
In addition, the Vendor reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of current orders placed by the Customer.
The Customer shall not be charged any additional costs in excess of those incurred by the Vendor for the use of a means of payment.
ARTICLE 7: DELIVERY OF PRODUCTS ORDERED
Delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered.
The Products ordered by the Customer will be delivered in the United Arab Emirates and in the following countries(Indicate countries of delivery) within the shipping time indicated on the Product sheet, plus the processing and delivery time from the time the order is shipped to the address indicated by the Customer when placing the order on the website.
Except in special cases or when one or more Products are unavailable, the Products ordered will be delivered in a single delivery.
The Vendor undertakes to use its best efforts to deliver the products ordered by the Customer within the time limits specified above.
However, these times are given as an indication only.
If the Products ordered have not been delivered within 5 working days after the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the Customer may notify the Vendor :
- or the suspension of payment of all or part of the price until the Vendor complies; or
- or the cancellation of the sale, after having given the Vendor formal notice to perform within a reasonable additional period which has not been respected by the Vendor.
Cancellation may be immediate if the Vendor refuses to perform, or if it is clear that he will not be able to deliver the Products, or if the delay in delivery was an essential condition of the sale for the Customer.
In the event of cancellation of the sale, the sums paid by the Customer will be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
The Seller assumes the risks of transport and is obliged to reimburse the Customer in the event of damage caused during transport.
Deliveries are made by an independent carrier, to the address given by the Customer at the time of ordering, and to which the carrier has easy access. The Customer therefore acknowledges that it is the carrier’s responsibility to make the delivery, and has no recourse against the Vendor in the event of non-delivery of the goods transported.
In the event of a special request by the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, subject to prior acceptance by the Customer.
The customer must check the condition of the products delivered. The customer has 7 days from the date of delivery to make a complaint by e-mail or via WhatsApp. any reservations or claims for non-conformity, defects or apparent faults in the Products delivered (e.g. damaged package already opened, etc.), with all relevant supporting documents (photos in particular). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect.
It is reminded that the absence of reservations formulated by the Customer at the time of delivery of the Products does not exonerate the Vendor from the guarantee of conformity, as described in article 10.
ARTICLE 8: RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to justify his reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within a maximum of 14 days following notification to the Vendor of the Customer’s decision to withdraw.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete products cannot be returned.
The right of withdrawal may be exercised online, using the standard withdrawal form on the website, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Vendor, or any other unambiguous statement expressing the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.
Reimbursement will be made within 14 days of notification to the Seller of the decision to withdraw.
ARTICLE 9: SELLER’S LIABILITY – WARRANTY
The Seller declares that it has taken out insurance covering its professional and contractual liability.
Products sold on the website comply with current regulations and have performance levels compatible with non-professional use.
Products supplied by the Vendor benefit from the right of withdrawal by operation of law and without additional payment, independently of the right of withdrawal, in accordance with legal provisions,
- the legal guarantee of conformity, for apparently defective, damaged or damaged Products or Products that do not correspond to the order,
- the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
The Vendor cannot be held liable in the following cases:
- non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer’s responsibility to check before placing an order,
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.
ARTICLE 10: CUSTOMER SERVICE
The Customer may contact the Vendor for any request or complaint:
● on the following number +971 52 124 4088 on the following days and hours :
7/7 from 9h00 to 20h00
● by email to [email protected] indicating his name, telephone number, the subject of his request and the number of the order concerned.
ARTICLE 11 : PROTECTION OF PERSONAL DATA
Customers are reminded that the personal data requested from them and processed by Alma Dubaï is necessary to process their order.
This data may be communicated to any of the Vendor’s service providers responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the www.alma-dubai.com website complies with legal requirements for the protection of personal data, and the information system used ensures optimum protection of this data.
Customers have a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning them.
This right may be exercised under the terms and conditions defined in the privacy policy of the www.alma-dubai.com website . Customers are invited to consult the aforementioned policy to obtain all the information relating to the processing of their personal data.
ARTICLE 12: INTELLECTUAL PROPERTY
Website content www.alma-dubai.com and the associated application is the property of the Seller and its partners.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 13: FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations as described herein is due to force majeure.
ARTICLE 14: APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by UAE law.
They are written in French and English.
ARTICLE 15: DISPUTES
All disputes arising from the purchase and sale transactions concluded in application of these general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences and consequences, and which cannot be resolved between the Vendor and the Customer, shall be submitted to the competent courts under the conditions of common law, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
ARTICLE 16: CUSTOMER ACCEPTANCE
The fact that a Customer places an order on the Internet site implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Vendor.
Effective date: 22/01/2025
APPENDIX I
– Cancellation form
The present form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.alma-dubai.com, except in the case of exclusions or limitations to the exercise of the right of withdrawal in accordance with the applicable General Terms and Conditions of Sale.
Attn: Alma Spring Fashion Designing
1Jumeirah, Dubai, United Arab Emirates
I hereby give notice of withdrawal from the contract concerning the order of the following Products:
- Order from :…………………………………………………..
- Order number: …………………………………………………..
- Customer name: …………………………………………………………………
- Customer address: ……………………………………………………………..
Customer’s signature (only if this form is sent on paper) :