Privacy policy
Alma Dubai attaches the utmost importance to respecting your privacy by protecting your personal data.
This privacy policy sets out the conditions under which we collect and process the information you provide to us on our website and associated application (hereinafter referred to as the “Platform”).
QUI TRAITE VOS DONNÉES ?
The data controller is Alma Dubai, a company located at 1 Jumeirah, Dubai, United Arab Emirates. If you have any queries regarding the management of your data, please contact us by e-mail at the following address:
WHAT CATEGORIES OF DATA ARE PROCESSED?
Connection to our Platform automatically involves the collection of technical data:
- IP address; time stamps (date and time of connection); technical data relating to the equipment and browser used, and browsing data.
We may also collect the following personal data:
- Surname; first name; e-mail address; telephone number; postal address
- Financial data (bank details, payment methods and history)
Some of these data are necessary to process orders and must be provided by the person concerned, without which the sale cannot take place.
WHY DO WE COLLECT YOUR DATA? AND WHAT IS THE LEGAL BASIS FOR OUR PROCESSING?
The processing carried out on the basis of your consent is necessary for :
- Managing contact requests
- Management of certain non-functional cookies
Some processing is also necessary for the pursuit of our legitimate interests :
- Management of the administration and security of the Platform: the legitimate interest being to ensure the security and functionality of our website;
- Managing unpaid bills and any disputes that may arise
- Cookies deposited strictly for the provision of a service and those that enable or facilitate electronic communication.
And finally, data may be used in the context of the execution of contractual or pre-contractual measures in order to ensure :
- Order management (confirmation and validation of your purchases, receipt of payment, tracking and dispatch of your order, cancellation management, etc.).
- Quote request management
- Payment management
- Customer relationship management (responding to your requests or complaints)
WHO HAS ACCESS TO YOUR PERSONAL DATA?
- Strictly authorized Alma Dubai personnel.
- Subcontractors who process data on our behalf and for our account
HOW LONG DO WE KEEP YOUR DATA?
Alma Dubaï retains your data for as long as is necessary to fulfil the aforementioned purposes or to meet its legal obligations.
Purpose | Shelf life |
Management of contact/quotation requests | For as long as it takes to process your request and no later than 2 years from the last contact with you. |
Order management | 3 years after the end of the contractual relationship And accounting documents are kept for 10 years. |
Customer service management | 3 years after the end of the contractual relationship |
Payment management (banking data) | Until receipt of goods. Plus 14-day cooling-off period. |
Managing overdue payments and litigation | In the event of regularization of the unpaid amount: 48 hours from the date of regularization, or from the date on which the unpaid amount was actually settled; in the event of non-regularization: 5 years from the date on which the unpaid amount arose. |
Cookie deposit | See the cookies policy |
Site administration | Between 7 and 90 days |
IS YOUR DATA TRANSFERRED OUTSIDE THE EU/EEA?
The personal data collected may be transferred outside the EU, in particular to the United Arab Emirates and the United States.
The third-party companies in question adhere to the Data Privacy Framework, a European Commission decision certifying that the United States provides an adequate level of data protection.
The list of member companies is available at https://www.dataprivacyframework.gov/list.
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
In accordance with current legislation and regulations, you have the following rights:
- The right to access your data at any time
- The right to rectify, update or complete your data
- The right to request the deletion of your data
- The right to withdraw your consent at any time
- The right to limit the processing of your data
- The right to object to the processing of your data
- The right to portability of your data, when it is processed automatically
To exercise these rights, please contact us by e-mail at the following address:
In the event of difficulties relating to the management of your data or the exercise of your rights, you also have the possibility of lodging a complaint with the Emirati Data Protection Authority.
This privacy policy may be modified at any time. If a modification is made, Alma Dubaï undertakes to publish the new version on its website.
Date of last modification: 22/01/2025